Last updated: 9 October 2026
We want you to be happy with every Streatos product. This policy explains how cancellations, returns and refunds work. It forms part of our Terms & Conditions.
Cancelling an order
- You can cancel an order before it is dispatched. Write to support@streatos.com with your order details, or use the cancel option if one is shown.
- Once an order has been dispatched, it cannot be cancelled, but you may be able to return it as set out below.
- We may cancel an order if a product is unavailable, the delivery address cannot be served, or there is a pricing or payment error. We will tell you and refund any amount you paid.
Damaged, wrong or defective products
Please check your order when it arrives. If a product is damaged, leaking, expired, defective or not what you ordered, report it within 2 days of delivery by writing to support@streatos.com with your order number and clear photos of the product and its packaging. After checking, we will, at your choice where possible, send a replacement or refund the amount.
Products we cannot take back
For food-safety and hygiene reasons we cannot accept returns of:
- opened or used food products, unless they are defective or unsafe;
- perishable items, unless they arrive damaged or spoiled;
- products damaged after delivery by mishandling or improper storage;
- items without their original packaging or label.
This does not affect your rights where a product is defective, unsafe, or different from what we described.
How refunds are paid
- Approved refunds are paid to the original payment method. For cash on delivery orders, we will ask for bank or UPI details.
- We start the refund within 7 business days of approval. Your bank or payment provider may take a few more days to show the credit.
- Delivery charges are refunded only where we are at fault, for example a wrong or damaged item.
Marts and restaurants
For purchases made in a Streatos mart or restaurant, please raise any issue with the branch staff straight away, or write to us at support@streatos.com. Food that has been prepared and served cannot be returned, but we will look into any quality or safety concern.
Vendor supplies
Quality, rejection and payment for products supplied to Streatos by vendors are covered by the Vendor Terms, not this policy.
Contact and grievances
For questions or complaints about this page, write to support@streatos.com. We acknowledge complaints within 48 hours and aim to resolve them within one month.
Grievance Officer:
Phone: