Last updated: 9 October 2026
This policy explains how Streatos ships and delivers orders placed through our website and online platforms. It forms part of our Terms & Conditions. Online ordering and order tracking will be switched on as each Streatos branch and service goes live.
Where we deliver
We deliver to the PIN codes we currently serve. Enter your PIN code at checkout to see whether we can deliver to you. The areas we serve will grow as Streatos opens more branches.
Dispatch and delivery times
- Dispatch: usually within 1 to 3 business days of order confirmation.
- Delivery: usually within 3 to 10 business days of order confirmation, depending on your location.
- These are estimates, not guarantees. Delays can happen because of weather, festivals, strikes, remote locations or courier issues.
Shipping charges
Any delivery charge is shown at checkout before you pay. If we offer free delivery above a certain order value, it will be shown on the website.
Tracking
When your order is dispatched we will share tracking details by SMS, email or WhatsApp where available, and on the Track Order page once it is live.
Delivery attempts and addresses
- Please give a complete and correct address and a phone number that is reachable on the day of delivery.
- If delivery fails because the address is wrong or nobody is available after repeated attempts, the order may be returned to us. We may charge for re-delivery or refund the order less the shipping cost.
Packaging and food handling
We pack products carefully under the Streatos brand to keep them fresh and safe in transit. Please check the label for storage instructions and the best-before date, and store products as directed.
Damaged or missing parcels
If your parcel looks tampered with or damaged, please take photos before opening it, if possible, and contact us within 2 days at support@streatos.com. See our Refund & Cancellation Policy for what happens next.
Events beyond our control
We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, road closures, strikes or government restrictions. We will keep you informed and, where we cannot deliver, refund your payment.
Contact and grievances
For questions or complaints about this page, write to support@streatos.com. We acknowledge complaints within 48 hours and aim to resolve them within one month.
Grievance Officer:
Phone: